MOAB® Half-Day Introduction
In this hands-on session, you will learn strategies to avoid physical harm and learn how to control aggressive behavior through state-of-the-art principals and techniques, as well as learning escort options.
Course Outline
- Introduction
- What is Management of Aggressive Behavior - MOAB®?
- MOAB® Objectives
- Statistics
- Violence in Society, Healthcare Facilities, Law Enforcement, and Security
- Strategies for Preventing and Diffusing Aggressive Behavior
- Behavior and Intervention
- Plan Identify and Act
- Mental Conditioning
- Purpose
- Rehearsal
- Exercise
- Methods of Communication
- Nonverbal Communications
- Three Categories of Nonverbal Communications
- Personal Space Chart
- Personal Space Factors
- Reactionary Distance
- Eye Communications
- Observing Eye Communications
- Proper Use of Eye Communications
- Interpreting Eye Communications
- Gestures, Postures and Facial Expressions
- Signals To Look For and Understand
Stages of Conflict and Management
- Stage I - Anxiety
- Recognizing Anxiety
- Anxiety Triggers
- Managing the Aggressor's Anxiety
- Listening
- Five Levels of Listening
- Empathic Listening
- Eliminating External and Internal Distractions
- Supportive Verbal Communication Skills
- Understanding Your Fear and Panic
- Fear and Panic Create Dysfunction
- Mind and Body Stress Feedback Loop
- How to Break the Stress Feedback Loop
- Stage II - Verbal Aggression
- Recognizing Verbal Aggression
- Managing Verbal Aggression
- Stage III - Physical Aggression
- Recognizing Physical Aggression
- Managing Physical Aggression
- Diversions
- Diversions That Can Be Used
- Submission
- Redirect Activity
- Approaching
- Cornering
- Three Options
- Five Common Mistakes
- Multiple Aggressors
- Positioning