MOAB^® Three Hour Introduction
 

In this hands-on session, you will learn strategies to avoid physical harm and learn how to control aggressive behavior through state-of-the-art principals and techniques, as well as learning escort options. Course Outline Introduction What is Management of Aggressive Behavior - MOAB®? MOAB® Objectives Statistics - Violence in Society, Healthcare Facilities, Law Enforcement, and Security   Strategies for Preventing and Diffusing Aggressive Behavior - Behavior and Intervention - Plan Identify and Act Mental Conditioning - Purpose - Rehearsal - Exercise Methods of Communication - Nonverbal Communications - Three Categories of Nonverbal Communications - Personal Space Chart - Personal Space Factors - Reactionary Distance - Eye Communications - Observing Eye Communications - Proper Use of Eye Communications - Interpreting Eye Communications - Gestures, Postures and Facial Expressions - Signals To Look For and Understand Stages of Conflict and Management Stage I - Anxiety - Recognizing Anxiety - Anxiety Triggers - Managing the Aggressor's Anxiety - Listening - Five Levels of Listening - Empathic Listening - Eliminating External and Internal Distractions - Supportive Verbal Communication Skills - Understanding Your Fear and Panic - Fear and Panic Create Dysfunction - Mind and Body Stress Feedback Loop - How to Break the Stress Feedback Loop Stage II - Verbal Aggression - Recognizing Verbal Aggression - Managing Verbal Aggression Stage III - Physical Aggression - Recognizing Physical Aggression - Managing Physical Aggression Diversions - Diversions That Can Be Used - Submission - Redirect Activity - Approaching Cornering - Three Options - Five Common Mistakes Multiple Aggressors - Positioning

MOAB^®
Course Outlines

Instructor Level
Two Day
Four Day

Basic Level
Three Hour
Part One
Part Two
CD-ROM