MOAB® Instructor 1-Day Course Outline
"Strategies for Preventing and Diffusing Aggressive Behavior"
(8 hour program 1-day)
- Introduction
- What is Management of Aggressive Behavior (MOAB®)?
- MOAB® Objectives
- Statistics
- Violence in Society, Healthcare Facilities Law Enforcement, and Security
- Behavior and Intervention
- Plan, Identify and Act
- Mental Conditioning
- Mental Conditioning – Purpose
- Mental Conditioning – Rehearsal
- Mental Conditioning – Exercise
- Methods of Communication
- Non-Verbal Communications
- Three Categories of Non-Verbal Communications
- Personal Space
- Personal Space Chart
- Personal Space Factors
- The Reactionary Distance
- Eye Communications
- Observing Eye Communications
- Proper Use of Eye Communications
- Interpreting Eye Communications
- Gestures, Postures and Facial Expressions
- Signals to Look for and Understand
- Stages of Conflict & Management
- Conflict
- Stage 1 – Anxiety
- Recognizing Anxiety
- Anxiety Triggers
- Managing the Individual’s Anxiety
- Listening
- Five Levels of Listening
- Empathic Listening
- Eliminating External and Internal Distractions
- Supportive Verbal Communications
- Supportive Verbal Communication Skills
- Understanding Your Fear and Panic
- Fear and Panic Create Dysfunction
- Mind and Body Stress Feedback Loop
- How to Break the Stress Feedback Loop
- Stage II – Verbal Aggression
- Recognizing Verbal Aggression
- Managing Verbal Aggression
- Stage III – Physical Aggression
- Recognizing Physical Aggression
- Managing Physical Aggression
- Diversions
- Diversions that Can be Used
- Regaining Control
- Redirect Activity
- Approaching
- Cornering
- Three Options
- Five Common Mistakes
- Multiple Individuals
- Review
- Mental Conditioning
- Non-Verbal Communications
- Stage One – Anxiety
- Stage Two – Verbal Aggression
- Stage Three – Physical Aggression
- Signals of Regaining Control
- Cornering
- Multiple Individuals
- Methods of Instruction
- Learn the fundamentals of how to effectively reach your audience. In addition, learn how to use various presentation technique materials to enhance the learning process.
- Foundations of Learning
- Principles of Adult Learning
- Instructor Manual and Slides
- Presentation Techniques
- Student - Instructor Formations
- Training Aids
- Teaching Assignments
- Practice Teaching
- Presentation Evaluation
- Procedures for Certification
- Certification Requirements
- Forms and Exam Information
- Written Exam
- Course Evaluation
