MOAB® One Day Instructor
 (One Day, Eight Hour Program)
 

Successful completion of this one day program will qualify the instructor to teach the Part One Basic Course and the Three Hour Introduction Course at their place of employ.

Certification Requirements

  1. Minimum one day (eight hours) of training.
  2. Written exam (twenty questions) with 80% minimum passing score.
  3. Pass the instructor presentation evaluation, 80% minimum passing score.
Recertification (required every three years)
  1. Passing grade on the Instructor Recertification Course written examination
    or
  2. Passing grade on the written and  test administered by a MOAB® Instructor Trainer
    or
  3. Passing grade on a written test on the MOAB® Training website

Course Outline
  • Introduction
  • What is Management of Aggressive Behavior - MOAB®?
  • MOAB® Objectives
  • Statistics
    - Violence in Society, Healthcare Facilities, Law Enforcement, and Security
     
  • Strategies for Preventing and Diffusing Aggressive Behavior
    - Behavior and Intervention
    - Plan Identify and Act
  • Mental Conditioning
    - Purpose
    - Rehearsal
    - Exercise
  • Methods of Communication
    - Nonverbal Communications
    - Three Categories of Nonverbal Communications
    - Personal Space Chart
    - Personal Space Factors
    - Reactionary Distance
    - Eye Communications
    - Observing Eye Communications
    - Proper Use of Eye Communications
    - Interpreting Eye Communications
    - Gestures, Postures and Facial Expressions
    - Signals To Look For and Understand

    Stages of Conflict and Management
  • Stage I - Anxiety
    - Recognizing Anxiety
    - Anxiety Triggers
    - Managing the Aggressor's Anxiety
    - Listening
    - Five Levels of Listening
    - Empathic Listening
    - Eliminating External and Internal Distractions
    - Supportive Verbal Communication Skills
    - Understanding Your Fear and Panic
    - Fear and Panic Create Dysfunction
    - Mind and Body Stress Feedback Loop
    - How to Break the Stress Feedback Loop
  • Stage II - Verbal Aggression
    - Recognizing Verbal Aggression
    - Managing Verbal Aggression
  • Stage III - Physical Aggression
    - Recognizing Physical Aggression
    - Managing Physical Aggression
  • Diversions
    - Diversions That Can Be Used
    - Submission
    - Redirect Activity
    - Approaching
  • Cornering
    - Three Options
    - Five Common Mistakes
  • Multiple Aggressors
    - Positioning
  • Review

    Methods of Instruction
    Learn the fundamentals of how to effectively reach your audience. In addition, learn how to use various presentation technique materials to enhance the learning process.
  • Foundations of Learning
  • Principles of Adult Learning
  • Instructor Manual and Slides
  • Presentation Techniques
  • Student - Instructor Formations
  • Training Aids
  • Teaching Assignments
    - Practice Teaching
    - Presentation Evaluation
  • Procedures for Certifications
    - Certification Requirements
    - Forms and Exam Information
  • Written Exam
  • Course Evaluation
 

MOAB®
Course Outlines

Instructor Level
 One Day
 Three Day

Basic Level
 Three Hour
 Part One
 Part Two
CD-ROM